Tariffs and price changes
Explain what changes, when it changes, who is affected, and what the customer can do.
SIMPLE8 FOR MUNICIPAL UTILITIES
Explain service changes before they become support cases.
Create understandable language versions for tariffs, customer processes, service interruptions, and account information. Deliver approved content through your website, portal, or CMS.
Use Cases
Moving and account updates
Clarify meter readings, address changes, handover dates, and required information.
Service interruptions
Make the area, time, reason, and expected customer action immediately visible.
Billing and payment
Explain statements, payment options, reminders, and contact paths.
Energy and sustainability programs
Turn specialist program descriptions into clear eligibility and participation guidance.
Approve once. Reuse across the channels that need the same message.
- 01Website
- 02Customer portal
- 03Email
- 04Service-center knowledge base
- 05Printed notice
- 06Mobile application
PLAIN LANGUAGE AND EASY LANGUAGE
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