Easy Read

Easy Read for municipal utilities

Everyday content includes tariffs, outages, meter readings, customer portals, billing and energy-saving advice. Customers understand tariffs, bills, disruptions, meter readings and required actions.

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Easy Read

Why municipal utilities need understandable language

Easy Read: municipal utilities

Why municipal utilities need understandable language

municipal utilities: tariffs, outages, meter readings, customer portals, billing and energy-saving advice. Customers understand tariffs, bills, disruptions, meter readings and required actions.

households, tenants, businesses, customer service teams and people affected by disruptions
Explain tariffs, outage notices, meter readings and customer portal processes clearly.

Typical text sources

Typical source texts

Typical text sources: tariff pages, outage notices, meter reading instructions, billing explanations.

tariff pages
outage notices
meter reading instructions

Trust

Accessibility and participation

Supports accessible communication beyond technical WCAG checks. Customers understand tariffs, bills, disruptions, meter readings and required actions.

Editorial review and approval in your existing workflow

Easy Read: municipal utilities

PLAIN LANGUAGE AND EASY LANGUAGE

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